Fantasy Travel is always working towards its compliance with all the applicable laws about data handling and transparency as well as the latest regulation 2016/679 GDPR (General Data Protection Regulation). Regardless of the legal framework, we always keep your personal data at our servers and we never share them with any third parties for promotional purposes. Our IT infrastructure and personnel work with a “security first” mindset regarding your personal data. Critical data like credit card details are never stored or transmitted through our systems. At each online or offline point that we might collect any data about you, we state the purpose and usage of this data.
By using this site or purchasing our services, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you are providing personal data to us to make sure that you understand how any personal information you provide will be used.
Collection of Information
To make travel arrangements and provide other (travel-related) services to you, we will collect personal information from you, including:
- Your name, your mailing address (optionally), your phone number (optionally), email address, your age.
- Travel preferences and interests.
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, travel dates and any other information may arise due to special requirements you might have.
On each form of this website we provide separate options so that you can choose the purpose of use of the information you provide.
How we use the information we collect and with whom it is shared
When you make travel arrangements with Fantasy Travel and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), fulfill any customer service requests, and provide trip related information via email. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such parties include, airlines and other travel suppliers, credit card payment services, airline reservation systems, and other global distribution systems of travel services.
Personal data we share with third parties for building and booking your order are
- Full Name
- Age/date of birth
- Travel dates of individual services that concern each third party
- Nationality
Personal Data we do not share with any third parties are.
- Full order details like the complete set of services requested or purchased
- Email Address
- Telephone numbers
- Travel preferences
- Home or business address
- Billing address
- Technical data like IP addresses, devices identifiers, browser type etc which are contained in our servers logs.
In addition to processing, confirming and fulfilling the travel or other services you request, Fantasy Travel may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use your contact information to provide you with personalized services, such as sending you an email notification regarding the status of your travel plans. We do not send offers and newsletters on daily or weekly basis.
Cookie/Tracking Technology
This website uses cookie and tracking technologies depending on the features offered. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution and usage of Information for lawful investigations.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so strictly when: (1) it is permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed and are bound to keep information secure and confidential) have access to this information.
Credit card payment information
We do not receive, store, transmit or process any of your credit card details. All payment transactions are fulfilled between you (your computer) and the webserver of our Payment Gateways on behalf of Fantasy Travel. All transactions are fulfilled through secure connections (https), and credit card details are processed by secure systems which are certified by PCI DSS.
Your rights under 2016/679 GDPR (General Data Protection Regulation)
- Right to request a copy of the personal information we keep about you
Please send an email to dpo@fantasy.gr stating that you require a copy of your information. Please include your Full Name in this message.
- Right to update your own personal information to keep it accurate.
You can notify us by email to dpo@fantasy.gr about any update you wish to make on the personal information we hold about you.
- Right to be forgotten. Data Deletion
If you wish to delete any Personal Data we hold about you, please send an email to dpo@fantasy.gr stating that you wish your personal data to be deleted from our systems. Please, keep in mind that there are some data like accounting information that we are required by law to keep for several years. In these cases, we anonymize such data and do not delete them. Anonymization is the process of replacing your data with pseudo data which cannot be related to you anymore.
Consent withdrawal
In any promotional material that you receive from us (which is extremely limited), for which your consent was given in the past, there is always an easy way to withdraw your consent.
Individual profiling
Fantasy Travel does not engage in automated customers’ profiling. Your travel preferences are analyzed by humans each time one of our travel agents builds a travel package for you.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us via email at dpo@fantasy.gr.
We reserve the right to make changes to this policy. Any changes to this policy will be posted on this website. Any change is effective after the publication of this policy.